Empathy AI
The Labs

The R&D engine behind Empathy Holdings, pushing the boundaries of what's possible in search and discovery.

EMPATHY AI LABS #1

Product AI search

Refining how shoppers uncover the right products faster, more intuitively, and with richer context. We leverage embeddings, generative layers, and semantic indexing to elevate the commerce search and discovery experience.

Questions AI for MotiveRelated Prompts for Empathy PlatformEmpathy AI Overview
EXPLORE PROJECTS

EMPATHY AI LABS #2

Conversational agent search

Exploring the next frontier of search, where people interact conversationally and the machine responds with meaning, context, and relevance. From natural language-based assistants to chat interfaces.

Healthy eating with OcadoVirtual Retailer for MotiveMarket

EMPATHY AI LABS #3

Generative content search

Building search that digs into content, media, text, and creative assets. Generative layers that summarize, suggest, or synthesize results meaningfully.

eDocs SearchProject GutenbergBring the Book to LifeLa Casa del Libro

EMPATHY AI LABS #4

Conversational insights & setups

Leveraging Model Context Protocol (MCP) agents to transform analytics and search configurations into conversational experiences that make search systems explainable, interactive, and easier to control.

AI assistant for Backroom Insights
From Labs to experiences

What happens in the Labs doesn't stay there. AI ideas are concieved, prototyped, and transformed into the features and tools that shape our products.

Explore • Experiment • Evolve • Export

Cross-brand integration

Consistent, high-quality AI experience across all Empathy Holdings offerings.

Complementary enhancement

AI augments existing solutions, adding intelligence without replacement.

Innersourcing foundation

Shared AI platform enabling knowledge transfer and resource optimization.

Responsible AI innovation

At the heart of every idea lies our commitment to privacy, transparency, and human-first AI built to last responsibly.

Private by design

Every initiative respects user data, transparency, and consent. Data provenance and privacy are at the core of our development process, complying with strict privacy standards while empowering people to use AI with confidence.

Built on transparency

We maintain radical transparency about limitations, provenance, and the systemic nature of AI outputs. Trust is built through explainability.

Designed for sustainability

We design lightweight models, optimize for minimal energy consumption, and apply green AI principles to ensure our technology is sustainable for the planet.

Driven by curiosity

Inspired by the idea of artificial curiosity, we're continuously learning and adapting to uncover relevant insights, refining our technology to anticipate people's needs and spark new possibilities.

Guided by ethics

Grounded in artificial wisdom, our systems are built for responsible decisions and trustworthy results, treating AI as a tool, never human. We don't humanize the machine; we build it to serve people responsibly.

We don't just build for what's possible; we build for what's responsible.